"Surgery for ectopic pregnancy"

About: Croydon University Hospital

I m very pleased to write the review for you guys ,I had a surgery on Monday I was in a very bad condition with lots of pain and when I heard that I have ano ectopic pregnancy I felt that the sky it s falling down on me,the anesthesiologist has cheered me up and I left my life in their hands.After the surgery when I woke up 3 members of staff were sitting next to me telling me that everything was alright and they kept asking me if I feel OK and if I m in pain. I felt safe.

The doctors were visiting me everyday to check how I m feeling ,they provided the right treatment,now I m home and everything looks alright.

Now I want to tell you the bad parts of my experience so maybe you can change something for other women so they can safe their tubes and lifes.

When I found out that I was pregnant I went to the hospital for a scan to assure myself that is in the womb as I had some strange bleeding but they said that it s too small to see something at the scan.if they were trying at least to scan me they could see that is nothing in the womb and I could saved my tube with an injection.

So what I mean is that maybe we can have an early scan as 5 weeks pregnant,please try to sort this out for us.

Second thing it s the parking ,it is very hard to find a space to park the car and when I had the surgery my husband being stressed he forgot to pay for more hours and they put a penalty charge notice..and the parking it s too expensive, he had to pay around £15 each day to visit me ..we don't want to be in a hospital so you don't need to take this as an advantage for you so you can charge lots of money for parking.

Anyway ,I wrote the bad parts maybe someone will check these problems and they may have the power to make a change. .otherwise I just want to thank you for saving my life and caring about me !thank you to all the nurses from queens 1 and all the doctors!

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Response from Croydon University Hospital

Dear Diana

Thank you for taking the time to let us know about your experience, as I can appreciate that this must have been a very anxious and upsetting time for you.

I am pleased to learn that all of our clinical teams were able to provide reassurance at this distressing time and I have passed on your kind words to the teams and their managers.

You also highlighted two points where you think we could have done better and I assure you that all feedback is taken seriously and passed on to our services so that they can consider how we can improve the experience of our patients.

I understand that the early diagnosis of an ectopic pregnancy by scans is very difficult as, even with the best equipment, it is hard to see a pregnancy less than 6 weeks and just as difficult to see an ectopic pregnancy. For this reason, blood tests are commonly used to measure increases in hormone levels because, whilst in normal pregnancy the level of hormone nearly doubles about every two to three days in the early weeks, in an ectopic pregnancy the levels climb slowly or remain static.

The cost of parking at Croydon University Hospital was last reviewed in 2013, having remained unchanged for the previous ten years. At that time, the Trust reviewed car parking charges made by the London Borough of Croydon and other local health providers, and retained the most common band (up to 4 hours) whilst introducing a one hour short stay charge. The system is not meant to be punitive and we have attempted to make the tariffs as flexible and as fair as possible for everyone visiting the Trust, whilst at the same time keeping charges to a minimum. The proceeds generated from car-parking are used for the benefit of the hospital and improving services for patients, users and visitors.

Unfortunately, the hospital site is limited in size and often very busy, which does place pressure on the car parking available. Regular visitors of long stay patients are able to apply for a special parking dispensation, through the ward on which the patient is being treated and there are no car-parking charges for valid blue badge holders on all our sites.

Kind regards

Graham Richardson, Deputy Manager, PALS and Complaints

Our Patient Advice and Liaison Service office can be contacted on 020 8401 3210 or at ch-tr.pals@nhs.net

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