"EGA, Imaging, & Ambulatory Care"

About: University College Hospital

Referred from Moorfields to UCLH on Wednesday eve, saw a dr in EGA the same eve and consultant/sn registrar on Thursday in Ambulatory Care, and a scan in Imaging.

All dr's, consultants, nurses and administrators were well spoken, clear in their questions/instructions, checked that I as ok when not being seen (and through the consultations) and that I understood what was going on.

As UCLH is a teaching hospital I was also seen by junior dr's and students. I was always asked if I was ok with them being present before they were brought into the room, with them being told about my condition/treatment, with them performing tests (already completed by the dr) or to watch treatment.

UCLH was easy to get to and nicely signposted (for what i needed) although I did observe a few people asking the various reception desks for directions to other dept's (always helpful in providing directions to other patients and staff).

Story from NHS Choices

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Response from University College Hospital

Thank you for taking the time to give us your feedback. We're so pleased you were happy with the care and attention you received during your recent visit to the EGA, Ambulatory Care and Imaging departments at University College Hospital.

We will feed back your kind words.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful