"Worst experience ever"

About: Kingston Hospital

I am a healthcare professional at another London trust but kingston is my local - unfortunately. Have multiple health probs but don't go to hospital unless I have to. Severe abdo pain, waited for 4hrs to be seen for less than 2mins by stressed out doctors who sent me home saying I would be contacted the following day for a scan. This didn't happen so I contacted ED who rudely told me to contact the GP and CT scanning who said ED hadn't done correct paperwork so could I chase them up!

Left messages for PALS and on contacting switchboard I complained it goes to voicemail was told "we get that a lot" and when I then said I thought it was appalling and wouldn't take my cat there, they laughed and said "we get that a lot too".

I went to another hospital where luckily I was quickly diagnosed with gallstones and a bowel blockage and currently receiving treatment.

I am making a formal complaint to both the hospital and other relevant bodies which as a healthcare professional, saddens me. I cannot fault the actual ED staff who were all perfect and working under what are clearly difficult conditions - so please never take your frustrations out on the frontine staff - it's quite clear that a management overhaul and more funding is needed for what is an unacceptable service. At the moment kingston is the last place I would go, even if my life depended on it.

Story from NHS Choices

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Response from Kingston Hospital

Thank you for your comments, I have passed your feedback onto the team.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful