"Horible experience"

Receptionist and employee have know clue ,where the pathology is, person on the pathology was extremely rude and arrogant attitude , Communication between GP and Hospital is extremely poor , the policy and procedure keeps changing every two week, the lab number 02088693317 says , to book and appointment between 10 to 2, if you call at 10 it says try between 12 to 2 . when you try from 12 the phone says user busy , I have been trying for one and half an hour I have no luck , NHS is going to downhill , Government was to create this scenario and wants to sell this public property like they did with post office ,

I have a good reception experience for more than 8 years working in hospitality industry , I am very happy to come and train your staff if you allow me . will train them very basic, how to speak and how to provide accurate information for the people there , cant believe they do not know how to look on map in front of lift , this is how poor the situation of worlds number 4th economy ??