"Triage - what triage"

About: Darent Valley Hospital

Booked into A&E with central chest pain and crushing headache for the second time in a week. Receptionist told me as its chest pain it would be a priority.

Called into triage after 32 minutes to sit next to a sign that says all chest pains to have an ECG within 10 mins so treat as a priority.

Needless to say no ECG done even though I handed in the discharge letter from 2 days previous to say abnormal ECG.

Nurse said that they would take a temperature and then couldn't as the nurse next door was using it. My notes had a pain score of 0 written down although I was not asked (8 would have been my answer) no questions about type of pain or how long it had been _m- I volunteered it aaxcentr and a big pressure but kitting written down. Nothing mentioned or asked about my headache which I had described as crushing.

As I was leaving the room the nurse said you said you had no medical history didn't you to which I then told them my medical history as had not yet been asked.

All in all was out in 3 minutes with minimal one taken and no ECG or questions for someone who has a probably cardiac condition.

As a fellow health care professional I vowed I would never leave a negative comment but have to say I am disgusted with today's treatment in triage. Good forbid anyone is seriously ill and seen by this person.

Story from NHS Choices

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Response from Darent Valley Hospital

We were sorry to read of how unhappy you were with your triage experience in our A&E Department. Please would you be kind enough to contact our Patient Advice and Liaison Service (PALs) on 01322 428383 or email pals@dvh.nhs.uk in order that we can look into the concerns you have raised.

Thank you.

The Communications Team Darent Valley Hospital

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