"Kept Informed regularly by very professional staff"

About: Royal Berkshire Hospital

Admitted as a 999 patient to CCU with suspected heart attack.

Very quickly made comfy and linked up to ECG

Various blood tests, CT heart scan and U/S Echo test done so that by end of the day they were able to tell me that it was not a heart attack and that my heart was pretty normal.

All the nursing staff and doctors and technicians were friendly, helpful, intelligent and knowlegable. My questions were answered in terms I understood, and I was made to feel un-stressed and relaxed.

Special praise should be given to two particular nurses (day-shift 2nd Dec) who dealt firmly but diplomatically with an older man who was being rather rude and demanding. Also to a doctor who explained to me about the RAPID-CTCA study and to the SHO who was very attentive and explanatory to me on the ward.

But everyone else was great too - so hard-working!

Food choices were ok, bed was amazing and I even found the free-wifi (not advertised!).

All in all - a good place for a Reading city break if you have heart problems!

Mike Reeves.

Story from NHS Choices

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Response from Royal Berkshire Hospital

Thank you for your comments about your stay in the Cardiac Care Unit. We are very pleased to hear that you were kept informed and felt safe. The matron for the area will ensure that all the team get your feedback and will ask the Charge Nurse of CCU to ensure the patient information reflects the wifi situation. We do hope you are in good health.

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