"Poor allocation of limited resource"

About: Manchester Royal Infirmary

After waiting over 3 hours in the walk-in centre for a rash (cause still unknown) possibly allergy related I was dismissed by the doctor who suggested I see my GP. When I tried to explain to them that I was between residencies and wasn't registered they said I needed to register to a GP (1 week wait) and then make an appointment. Even though this issue is ongoing and recorded at my previous GP, the MRI walk-in centre doesn't have access to any patient records (smart move right?). I queried why I had to take 4 hours off work to be told that I couldn't be helped and what purpose the clinic served for skin conditions (as advertised on the side of the building) I was told: "we can make referrals for severe allergic reactions or chicken pox".... so let me get this straight, nobody took the time to read the reasons why I thought I was there (suspected allergic reaction) as if they had I wouldn't have wasted 3 hours of my time BUT on the off-chance I had chicken pox they thought it best for me to wait in an over-populated waiting room (evidently avoidable as per the above) in close proximity to other people for 3 HOURS! Or. in the event of a severe allergic reaction, I should wait 3 hours to be seen?! what a miserably run hospital in severe need of a shake-up. The NHS gets PLENTY of money to provide for the healthcare demands of the country yet they complain about limited resource. It's really quite simple - Don't waste available resources as per my instance above and don't let procurement departments leave it until March to go on ludicrous spending spree's on stuff they don't need. a truly appalling experience all round, can't help but feel let down again by the NHS.

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Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your feedback. We are sorry to learn that your experience was not as positive as we would have expected when you visited the Walk in Centre, at Manchester Royal Infirmary. Mr Correia, Matron for the Walk in Centre was sorry to hear that you waited over three hours to be seen.

The Walk in Centre is accessible to everyone that has a minor injury or minor ailment. Matron Correia would like to reassure you that if anyone attends that is very unwell, such as suffering from a suspected severe allergic reaction, they are transferred immediately to the Emergency Department.

The Walk in Centre does not provide immediate care for on-going health problems; but can sign post you and give advice when this is appropriate and as in your case advise you to see you register and see a GP. Matron Correia apologises if this was not explained to you at the time.

Unfortunately, our IT systems do not currently allow us to access GP records to check your previous medical history and therefore we can only rely on the information you provide.

Due to the anonymity of the postings it is difficult to reply in any more detail. If you would like to discuss your experience further, please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk