Areas for improvement: I needed to wait for an hour before I was seen due to an error regarding the previous appointment. This was not a positive start, as it left me feeling very annoyed. Appointments should be carried out on time. If there is a delay, then patients should at the very least be telephoned before their appointment to make them aware. This definitely needs to be improved. It is a matter of respect. I made a concerted effort to get to my appointment on time, and it would help me to feel respected if I was seen at the agreed appointment time, or notified via telephone if there was a delay so that I would not have to wait for a whole hour to be seen.
The waiting room is too hot, and the chairs are very uncomfortable so it felt like I was waiting for a lot longer than an hour.
On a positive note, when I was eventually seen, my experience was good. I felt as though I was listened to and given good advice so I am grateful for the service. I just hope that improvements can be made to ensure service users feel more valued and respected.
"when I was eventually seen, my experience was good"
About: Ealing / Assessment Team Ealing Assessment Team UB1 3EU
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