"Still waiting for my appointment"

About: Lister Hospital

In May 2015 I was referred to the orthotics dept by my GP, following an assessment and gait analysis by a physiotherapist. I received a letter from the MSK service at the Lister in June saying I would be given an appointment within 18 weeks. It's now almost December, I've phoned three times and got an answerphone each time, and have left messages which haven't been returned.. I'm not at all impressed.

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Response from Lister Hospital

Although there is a team at the Lister, the MSK service is managed by a separate NHS organisation called the Hertfordshire Community NHS Trust.

Although not our service, we are happy to try and help you - if you email us all the details to generalenquiries.enh-tr@nhs.net, we will then get in touch with our colleagues at the Community Trust to get things sorted for you.

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