"I was admitted on Monday 21st Nov via a and e ."
About: West Suffolk Hospital West Suffolk Hospital Bury St. Edmunds IP33 2QZ
Posted by Roy smith
Following a routine out patient appointment at 2.15pm I was sent to casualty to be admitted..
Waited until 6p.m. To be admitted. No info given - all the time I was becoming more anxious and frustrated . All we could do was wait and worry.
Once on F7 all staff were excellent and worked so very hard.
The food was scrumptious!.
However the organisation was chronic. I had to repeat the history to many different staff members - some of the doctors were saying they were unaware as to why I was there as out patients had not forwarded a letter. Six attempts were made to do an ECG by different staff - eventually a nurse came about midnight and did one.
There seemed no plan - not that was shared with me. Just random tests.
Staff really cared, I know that, but It seemed that even the nurses were not sure what was happening at times.
When my wife telephoned about my discharge she was unable to get a definite answer.
I reiterate staff were brilliant and never stopped working hard and showing skill and kindness.
Management need to review the philosophy of F7 and waiting for beds.
Patients should be shown a clear plan after an initial assessment.
I am grateful for all that was done for me but would have liked to have been made of
The plan for me.