"6 year old with leg fracture"

The service we received at East Surrey was exemplary.

From the minute I carried my 6 year old screaming into A&E, to the minute we were discharged we received fantastic care.

We did not have to wait long for anything, they explained everything well, and we really feel that all the staff were polite, caring and professional.

The receptionist, the porter, the radiographer, the nurses all went above and beyond my expectations at quite a stressful time.

I've since had a slightly substandard phone call with an employee whilst trying to rearrange an appointment, but this is a minor point, and this was the only unhelpful person we encountered through this whole experience.