"Respiratory on CDU avoid if possible."

About: Charing Cross Hospital

Once again another experience that I shouldn't have had to endure.

After being seen in A&E I was moved to CDU overnight.

The night staff were polite and helpful.

The problem occurred with the day staff, rude not listening, and a consultant who discussed everything but my condition.

As I have been on long term steroids, my legs have become very weak, and mobility has become a serious problem, causing breathlessness causing respiratory distress.

I know from experience that a nebuliser will control the breathing and open up the lungs and help expel phlegm.

Each time I asked for a neb I was refused, four times in total.

I was told to use the inhaler which is ineffective unless at least six squirts are used.

Transport was ordered around 9am on 27/11/15 only to be cancelled without informing me until mid afternoon.

I was told by a ward sister that I had to make my own way home, I had to remind them that I was unable to walk very well and unable to manage steps.

When I said that I wanted to make an official complaint, the ward sister placed their fingers in their ears.

When I then threw a plastic cup across the ward, I was then threatened with security.

I asked to see PALS and the CEO, both requests refused.

Eventually transport was rebooked and I arrived home just after 5pm.

Elderly people are not treated with much respect.

On leaving CDU I threw the antibiotics and paperwork back at them.

I'm now back on the rescue pack, but, without the steroids.

My GP has been informed of events of 27/11/15 and is aware of experiences of past admissions related to respiratory disease, and is now referring me to another hospital

Story from NHS Choices

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Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is extremely concerned about your posting on NHS Choices.

We are very sorry to read about your experience in the CDU department at Charing Cross hospital.

Senior managers are aware of your comments and Patient Advice and Liaison Service (PALS) would like the opportunity to speak with you further about your time on this ward.

PALS can be contacted either by telephone on 0203 313 0088 or by email on pals@imperial.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful