"Worst specialist doctor treatment ever!"

About: National Hospital for Neurology & Neurosurgery, Queen Square

I waited for a specialist appointment for more than 2 months. I have a bulging cervical disc and suffering from pins and needles arm pain upper shoulder pain chest pain and stabing pain on my back for the last 6 months. When i went for the appointment, the specialist who saw me was in a hurry. They only spent about 4 minutes. They did not want to listen to me or advise me or did not even want to know where i have the pain, what kind of a pain but shut me up by asking me do you want to have an operation? They asked me nearly 5 times as everytime i opened my mouth to say something. They scared me with this operation tactic instead of explaining what can be done to cure or if i needed an operation. I don't tell them i need an operation but they are supposed to decide by examine me and treat me.

They asked me whether i saw any physio? I told them my physio sent you an email. Straight away they said yeh...i have it. I still dont understand why they asked me about the physio if they already knew about the email. Obviously they did not go through my file. I told them i still have 70% of the pain. They sent a report to me and my GP saying that i have improved 70%. Then they mentioned that i told them i felt pins and needles in october(last month). I never told them that. My GP sent me for MRI scan in august because i have been having pins and needles since july. My GP and physio treated me better than this specialist. They are a waste of space. Wasted my time and robbing NHS. I get this impression that they are using NHS time to do their personal stuffs as this kind of specialists work in private sector. They spent about 4 minutes with me.

They told me they would see me again in 6 months time and they mentioned that on their report as well. But i received a letter from NHS saying that there is an other appointment with them in february which is in 3 months. Joke. Im in lot of pain and off sick from work more than 5 months and i waited patiently with pain for this specialist appointment cos i understand that NHS is in lot of strain. But now i know why NHS is in lot of strain. Worst ever service. Spoke to my GP and asked to refer me to an other specialist. Canceled the appointment with them. i would love to name and shame them but whats the point.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from National Hospital for Neurology & Neurosurgery, Queen Square

Thank you for taking the time to feed back to us. We are very sorry to hear about your recent experience during your outpatients appointment at National Hospital for Neurology and Neurosurgery. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3448 3237 so that we can look into this.