"Finishing my treatment on the ..."

About: Gloucestershire Royal Hospital

(as the patient),

What I liked

Finishing my treatment on the ward and going home to be looked after properly.

What could be improved

Liason between patients,nurses and doctors. Cleaners to move a bit faster.Nurses and doctors to listen to patients.

Anything else?

I found that the one nurse was more interested in gossip, fashion, heavy face make up and dying her hair, than in the patients.

Story from NHS Choices

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Response from Gloucestershire Royal Hospital

We are sorry to hear that your experience was not as we would have liked. Your comments about communication and professional behaviour are valuable to us and have been noted and recorded as part of the on-going collation of feedback from our patients. This information is used to inform staff training, using the powerful experiences of our own patients to improve our services.

Please contact our Patient Advice and Liaison Service if you would like to discuss any of these issues in person.

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