"Diabetes Care"

About: University Hospital Of North Durham

I have struggled to manage my Diabetes since I became Diabetic in 1983. I was never offered meaningful assistance or advice until I moved to this area in 2003. Initially the help I received was no better than previously given. Then I had a new Diabetes Care Consultant; my Diabetes control commenced to improve from that first clinic I had with them. Appointments were made for me to see the team members who knew exactly how to help me to improve my diabetic control. I was given 'Carbohydrate Counting' training followed by DAFNE training (This should be mandatory for all GPs) and now I am using an OMNIPOD insulin pump. Today I now use less insulin than I had needed before and I am congratulated on the quality of my health statistics. I am so grateful for the help given to me by the 'University Hospital of North Durham'

Diabetic care team and I truly believe that they are the absolute best in the UK.

I must give a massive 'THANK YOU' to you all. Definitely more than five stars.

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Response from University Hospital Of North Durham

Dear Mr Simons

Thank you for providing feedback on your experiences of the Diabetes service you have recevieved from the Trust.

I am very pleased to hear that you had a positive experience over recent years and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Consultant and Service Manager to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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