"was not listened to by staff"

About: North Middlesex Hospital

Whilst grateful that staff picked up on my low HB levels, extremely dissatisfied that this was the only thing they paid attention to, as it was not the reason why I visited the A&E. They failed to adequately address the symptoms I was experiencing, one of which they identified as being the cause of the low HB levels.

I was admitted overnight on the premise that I would receive a blood transfusion (which I refused and was later told, by a gynaecologist, was unnecessary), and an all important scan which would potentially diagnose what is wrong with me.

Overnight and up until the time I left hospital, the following day, I felt like I was about to pass out and was routinely ignored by doctors and nurses alike. I arrived at A&E around 9:40am, was transferred to Surgical Ward 2 around 2pm, and up until 11pm, never once felt faint or light-headed. I was told that it was because of one of my symptoms, but I experience that symptom all the time have never consequentially felt faint or light-headed when I am well-rested. The following day, around midday, I was told that the scan had been cancelled as there were more urgent cases and the gynae team had started one hour late and could not fit me in.

I spent one night in hospital for no reason. The low HB levels which were treated with iron tablets did not require me to be admitted for one night. The pain and other symptoms that ought to have been investigated with an ultrasound scan were treated with tablets. Upon leaving the hospital I felt extremely light-headed and was in a lot of pain. The food was dire. Ultimately from A&E to surgical ward 2 3 doctors took 3 separate notes, none were copied, transferred and compared. Communication between departments were almost none existent and some of the doctors in Surgical Ward 2 lack communication skills.

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Response from North Middlesex Hospital

Thank you for your feedback. All patients are triaged in A&E and then referred to the appropriate specialty team. The doctors who initially saw you obviously thought it necessary and safer to admit you for observation.

In our unit we have a daily consultant ward round of all our inpatients.

It is often the case that, after a period of observation, treatment plans will be changed, often by the reviewing consultant. Investigations and further treatment may be arranged as an outpatient if appropriate. You are absolutely correct that doctors need to communicate with patients alterations to their treatment plan and all patients are encouraged to question doctors about their diagnosis and discharge plans. We hope you have now received the appropriate management. If not, please contact your GP who could arrange referral to our outpatient clinic. If you wish to provide further feedback please do email abiodun.fakokunde@nhs.net.

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