"My complaints have fallen on deaf ears"

About: City and Hackney Teaching PCT Homerton University Hospital / Accident and emergency

(as the patient),

I went to the Homerton A&E after suffering from a severe pain in the back of my neck for three days. I was seen by a triage nurse and I told her that I had rheumatoid arthritis and that it had gone into my neck, that I had lost control of it and that my painkillers were ineffective. I was then seen by the doctor.

I was then strapped down on a trolley and taken down to x-ray. When I asked the radiographer why I was being x-rayed, she replied "the doctor suspects that you may have fractured your neck". I hadn’t said anything about injuring myself so I was confused as to where the doctor got this idea from.

I was taken back up to casualty. The doctor then walked into the cubicle waving a blank piece of A4 paper and then said to me that from my medical notes, there was no record of me attending the hospital prior to 2005. I was also told the x-ray showed that there was little wrong with my neck and I was told that in fact, there was nothing wrong with me. The doctor then said that I was lying and that they had suspected this all along.

I was then informed that contrary to what I had told them, there was no history of me having been registered at the Homerton Hospital for the past 14 years (it transpired later that my medical history had not been entered onto their computer system). The blank piece of paper he was holding was my missing 14 year medical history.

I then asked if they could phone my GP to verify my details and I was told that there was no need as they knew all they needed to know about my medical history.

I was not given an ESR blood test which would have shown that I had rheumatoid arthritis. In my opinion, the doctor did not seem to know what to do.

The following day I complained to the hospital but I feel my complaints have fallen on deaf ears.

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