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I was in a caring environment

Posted By Alert pensioner

"I was in a caring environment"

About: East Surrey Hospital / General medicine

(as the patient),

Turned up at East Surrey for an Ultra Sound Investigation. From entering the hospital the attitude of the staff as regards a welcoming smile and helping with directions left me with the feeling that I was in a caring environment even before I reached the ward.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 8 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 26/11/2015 at 15:41
Published on Care Opinion at 16:56

picture of Ian Mackenzie

Dear Alert Pensioner

It is very good to read that you felt so quickly that you were in a caring environment and that staff were helpful and welcoming.

Over the last couple of years we have done a number of things to make our patients first impressions a good one - from car parking,to the new Main Entrance, to the new reception staff - and it's good to read that this was so evident to you.

Kind regards

Ian

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