"I was in a caring environment"

About: East Surrey Hospital / General medicine

(as the patient),

Turned up at East Surrey for an Ultra Sound Investigation. From entering the hospital the attitude of the staff as regards a welcoming smile and helping with directions left me with the feeling that I was in a caring environment even before I reached the ward.

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Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust

picture of Ian Mackenzie

Dear Alert Pensioner

It is very good to read that you felt so quickly that you were in a caring environment and that staff were helpful and welcoming.

Over the last couple of years we have done a number of things to make our patients first impressions a good one - from car parking,to the new Main Entrance, to the new reception staff - and it's good to read that this was so evident to you.

Kind regards


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