"All nursing staff treated me with ..."

About: Edith Cavell Hospital

(as the patient),

What I liked

All nursing staff treated me with respect. some nursing staff did everything in their power to help me and told me and doctors they thought my treatment was not good enough. The doctor doing my procedure made sure I was fully informed before he began and treated me with respect.

What could be improved

I did not feel involved in my treatment. I was not able to fully discuss my treatment options with a doctor. there should be a comfortable waiting room for patients returning for treatment and waiting for a bed, particularly those on home leave like myself who are still unwell. I found being walked from ward to ward while they found a bed painful and stressful. I was left for six hors waiting to talk to a doctor about treatment, I was anxious and uninformed. I was not able to have my questions answered untill after a painful and had a risk of not being a sucesssful procedure. I would have requested a different treatment had I been fully informed. I was informed ten minutes before the procedure but by that point my options were take the procedure or wait another week for treatment. Following this experience I refused further treatment and i am waiting for treatment at another hospital.

Anything else?

I will avoid treatment in this hospital in the future

Story from NHS Choices

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Response from Edith Cavell Hospital

The Trust takes the experiences of patients and visitors to our hospitals very seriously and we aim to provide a safe, caring and effective service. However, we do recognise there are occasions when an experience may not have met the expectations of our patients or visitors and we are keen to understand how we can make things better.

To help us continually improve our services for current and future patients and visitors we need feedback and are happy to look into any matter where a patient or visitor is disappointed with the service they received.

This feedback has been forwarded to the relevant department to look into in further detail. Please contact our Patient Advice and Liaison Service (PALS) on 01733 875847 or email pals@pbh-tr.nhs.uk who will provide help and advice regarding any issue.

Thank you for visiting NHS Choices.

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