"Inefficient, uncaring, cold"

About: Lincolnshire Community Health Services NHS Trust Pilgrim Hospital

My father had to undergo discharge procedure twice because transport was unavailable.

He was eventually returned to his care home so cold it took 4 hours for him to be warmed to comfort. He needed a fleece with a hood, 2 duvets (at least) and an additional fan heater to warm him.

The most inefficient, uncaring hospital I have come across. I hope he never has to return.

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Response from Sharon Kidd, Patient Experience and Engagement Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust

picture of Sharon Kidd

Dear Anonymous,

Please accept my sincere apologies that your father’s discharge did not take place in a satisfactory way due to the failure of patient transport.

The Trust currently uses NSL to provide patient transport for the Trust which is commissioned by our Clinical Commissioning Groups.

Unfortunately Pilgrim Hospital is not responsible for dealing with any complaints relating to NSL so could I please ask you to contact the Lincolnshire Community Healthcare Services Trust's PALS team on:

Phone: 01522 309 750

Email: LHNT.LincsPALS@nhs.net

They will be able to raise your complaint directly with NSL who can look at what went wrong on this occasion, and hopefully ensure it does not happen again in the future.


Sharon Kidd, Patient Experience Manager

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