"Getting an appointment with my specialist"
About: Raigmore Hospital / General Medicine Raigmore Hospital General Medicine IV2 3UJ
Posted by Matilda Mouse (as ),
I had not seen my physiotherapist for a few months but it was agreed that I would make an appointment for November 2015.
I rang at the end of October and got an answerphone message and assumed the department was busy. I tried many times but always the answerphone which gave two options, alter or change an appointment, not make one!
In desperation I followed the answerphone steps but they needed my reference number which I did not have. After a month of trying in desperation I decided to go into the physiotherapist department so I could make an appointment face to face. A big notice greeted me, no reception staff! I could hear voices so I approached one of the physiotherapists who very kindly was able to get into the computer and make an appointment.
As I live in Inverness it was easy for me to call into the hospital. Our hospital serves a very large area of the Highlands it wouldn't have been so easy for someone living in Fort William or Thurso to make a trip of many hours to simply make an appointment.
I am sure many patients have given up on trying to continue with their physiotherapy. This physiotherapy department serves a large community, an area the size of Belgium. For those of you in the Central Belt who are unaware and are well served with all hospital facilities please think more thoroughly about this and get a receptionist back into the physiotherapist department. We are in the Highlands not on the moon!