I'm not happy being in this hospital. I'm very very nervous person and I need to have cigarette every 15 minutes. But I can't because you have rules which I cannot accept. Mostly patients agreed with me. We had very deep discussion about it and it seems that we are ignored. It's not good way to treat us. We have rights and souls.

Story from NHS Choices

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Response from Jo Collins, PALS and Complaints Manager , Nursing and Quality, Avon and Wiltshire Mental Health Partnership Trust

Dear Natasha

I am really sorry that we have not answered you sooner. Could you contact us in PALS and we will do our very best to help you.We can be contacted on 0800 073 1778, or 01249 468261 or by email at awp.pals@nhs.net

PALS officers also regularly visit the wards, if you are still an inpatient and would like one of us to come and meet with you please do let us know

with best wishes


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