"My stay"

About: Royal Stoke University Hospital

I was admitted as an emergency patient last Thursday 9/11/15, with q herna. I was sent to SAU where I was met with hostility!!! From the sister. I was then Left for an 11/2 on a hard bed in a consultants room! My obs where taken with high blood. I was then moved to a bed and eventually a sister came along to admit me! Then a surgeon who tried to put the bulge back inside which failed. I was then left Nil by mouth. This went on for two days. The nurses came back and forth with no conversation and only when the night staff came on did I get any communication about what was happening in my case, my op got cancelled 3 time due to the fact I was on an emergency list and every time one more serious came through I was put back( which I appreciated) this however was not explained to me until I went on ward 101 on the 3rd day. During this time I was only fed at 23:00 on the first day, 22:30 the second and nothing on the 3rd!!! I was ask to stay another day but as there was no grantee that I would have an op on the 4/5/6th day I was informed that I cud be brought back on an open list in a couple/2 weeks time. I have just rang the consultants sec who has informed me that the consultants list is full and no way would I be back in two weeks but will get back to me!!!! When!!!! I am absolutely discussed

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Response from University Hospitals of North Midlands

Dear "Wardie"

Thank you for taking the time to provide us with feedback about your experience of University Hospitals of North Midlands.

If you would like to contact our PALS Team (Patient Advice and Liaison Service) so that they can investigate the issues that you have raised further. The PALS Team can be contacted on 01782 676450 or 01782 676455 or by emailing patient.advice@uhns.nhs.uk.

Thank you and best wishes

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