"Poor Servce"

About: New Cross Hospital

I was in the Appleby Suite on Friday 20/11/15, after my operation I had to go to the dialysis centre and should have had 5 hours but because of the fancying around that took place I was too late and only got 3.5 hours this meant I had to make an unplanned visit to Walsall on Saturday to complete the additional 1.5 hours.

I kept asking for my discharge notes and sick note for work I was told they would be in my notes for the staff on dialysis to give me.

They weren't there so now I have the ball ache of sorting it out this morning.

On top of that if I hadn't pressed them they would have let me leave with a canular still in my arm.

I have no idea if I have stitches, if I have how many and when they should be removed.

No idea about the dressing and when that needs to be changed....nothing

I'm not impressed at all, very poor.

Story from NHS Choices

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Response from The Royal Wolverhampton NHS Trust

Dear Mr Tim Baugh

Thank you for taking the time to post your comments relating to your recent patient experience at our hospital. I am sorry for any distress that this matter has caused.

To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further.

Kindest regards

Judith Davis

Patient Experience Services Manager