"Ent earr nose & throat department"

About: Medway Maritime Hospital

Visited 20/11/15 the reception staff have greatly improved, now the consultant I saw should try as hard!

I was told to be quiet while they read my notes, which they should have done before calling me as they kept me waiting half hour, then put words in my mouth for their notes to my doctor saying I was improved..... I didn't dare speak after I was told not to!!!

But I disagree.

What a shambles.

I am not feeling better and these doctors couldn't care less.

Story from NHS Choices

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Response from Medway Maritime Hospital

We are sorry that you were not happy with the care that you received at Medway Maritime Hospital. We would like to look into your concerns in more detail but we would require more information about you to be able to do this. Please can you contact our PALS Team so that they can look into this for you. You can contact the PALS team between 9am and 5pm Monday to Friday, by phone on 01634 825004 or 01634 830000 x5793 or by email at Pals@medway.nhs.uk

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