About: Nuffield Health, Brentwood Hospital

I have just returned home from an operation i had yesterday, although it was paid for by the nhs I don't feel this made a difference to my treatment however at my pre-op I did explain that I had changed my mind on having a procedure connected with original agreed op, the nurse emailed the consultant while I was present as it was very important for me that this didn't go ahead, on the afternoon of the operation if I hadn't mention this fact again to the consultant they would have gone ahead with something I did not want as they had no knowledge of the alteration, I also agreed with the consultant that I would have an epidural as they told me this was better for my recovery etc, I was very nervous about the whole operation and unfortunately after several attempts to get the needle into the right place in my bk and also hitting a nerve I become more agitated and the decision was made to put me to sleep, I slept most of that evening but from 10pm although I was given pain killer I was in a bad way, I called the nurse several times through the night and they gave me more pain killer but it obviously wasn't strong enough as it made no difference to the pain , after watching every hour through the night I eventually explained to the nurse that I couldn't tolerate anymore pain and something needed to be done, i see several nurses through the day and asked if I was going to speak to the consultant regarding the op, nobody seamed to have any answers to any of my questions, although I felt slightly better I was relying heavily on the painkillers , when I asked for them , they were never offered I was kept waiting for almost an hour at one point, I was eventually told I could leave and the consultant never showed to let me know how the operation went etc,

I feel that if u want people to fluff around you with menus and ask about cleaning the room all day then the Nuffield is the place for you but for reassurance , information and your general well being maybe not .

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Response from Nuffield Health, Brentwood Hospital

Dear Patient,

We are very sorry to read that you were unsatisfied with your recent visit to our Nuffield Health Brentwood Hospital. We take patient care extremely seriously and as such would like to investigate the points you have raised. If you would like us to review this for you in further detail, please contact us via Hospitalfeedback@nuffieldhealth.com.

We would like to thank you to raising these concerns with us, patient care is the cornerstone of the Nuffield Health ethos and as such we look forward to having the opportunity to investigate further, with your consent.

With regards,

Ben, Nuffield Health consumer care

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