"Excellent care from Maxlliofacial Day Surgery..."

About: Solihull Hospital

Thank you so much to my consultant and all their team, the nurses in the Day Procedures unit, particularly the one who gave me excellent before and after care and especially the three anaesthetists working on the afternoon of 20th November who were so calm and reassuring when giving me general anaesthetic for my wisdom teeth extraction. I have mild cerebral palsy and suffer from anxiety, but all the staff who assisted me from the receptionist to the consultant were incredibly patient and understanding. I am very grateful to them all for getting me through a stressful experience. All my questions were answered, and they took my opinions into consideration. I feel that this is an example of the NHS at its best.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Anonymous

thank you very much for your kind comments regarding your recent experience at Solihull Hospital,s Day Procedures Unit.

It is lovely to read that you found your care throughout was excellent and I will be delighted to forward your positive feedback to Rosemary Parker, Ward Manager for Day Procedures Unit and Debra Jones, Matron who will be thrilled to communicate your comments to all of the team who work very hard to provide a positive patient experience.

I hope this is acceptable and once again thank you for providing your comments, patient feedback is extremely important to us.

I wish you well in your continued recovery.

With kind regards

Marie Helebert

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