"medically competent"

About: Western Eye Hospital

Went for emergency treatment (poked myself in the eye gardening!). My condition was not overly distressing, just very painful. It was 5pm on a Wednesday evening and the place was full with a wait time of 3-4 hrs (setting expectations). I was assessed by a nurse after 20mins and seen by a doctor 80mins later. This doctor was relaxed, competent and had excellent communication skills. The prescribed medicine was supplied 5mins later with a sit down explanation of exactly how to administer. The attention and treatment was first rate. It was a long wait, but worth it.

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Response from Western Eye Hospital

Imperial College Healthcare NHS Trust is pleased to hear that on the whole, you had a good experience visiting the A&E department at the Western Eye hospital.

Your feedback has been passed to senior managers for this service.

We hope you eye is recovering well.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful