"Still waiting for results"

About: Leicester Royal Infirmary

Came in 8 weeks ago after a fairly scary letter after my first smear, was told I was to have lletz treatment there and then without any explanation. Was told results would be back within 6 weeks, have now waited 8 weeks and still nothing. Phoned after 3 weeks because i was due to have surgery and was told results would be typed up and sent to me. Kept being told the reason I hadn't got them was because my notes were elsewhere. At 6 weeks was fobbed off with the same excuse and told that they couldn't tell me for data protection reasons so presented myself in clinic and still nothing. Was also told they would fax results to my doctors, again nothing. Here I am 8 weeks on having had other surgeries worrying about whether everything is ok. Absolutely appalling.

Story from NHS Choices

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Response from Leicester Royal Infirmary

Dear Reviewer,

We are very sorry to hear about the level of care you received at Leicester Royal Infirmary. We expect all our patients to be given the highest level of customer care with communication playing a leading role in this. We would like to investigate the matter further so could you please send your details (Name and Date of Birth) to debra.keeber@uhl-tr.nhs.uk.

Kind regards,

Debra Keeber

Administration Manager, Gynaecology

Leicester’s Hospitals

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