"Exceptional Ward 4"

It is fortunate that the dead hand of the CQC has not yet reached Ward 4.

Visiting my mother-in-law for an afternoon I was struck by the personal attention given to the residents by the friendly and caring staff.

In most similar facilities that I've visited the staff spend 85% of their time doing routine work, mostly form-filling whereas here they spend 85% of their time with the residents.

There was an interesting system to their work, in that they moved around between residents and practical tasks at approximately 15 minute intervals - whether this is deliberate I don't know but it works well.

Let's pray that the box-ticking bureaucrats stay away a bit longer.

Once they've been in my rating will no doubt plummet.

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Response from Kevin Daley, Complaints Manager, North Staffordshire Combined Healthcare NHS Trust

Apologies for not responding earlier to you positive comments

They are appreciated and have been forwarded to Ward 4

Many thanks for the comments and your time in writing them

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