"The staff were quite positive ..."
About: Queen Elizabeth Hospital (Birmingham) Queen Elizabeth Hospital (Birmingham) Birmingham B15 2TH
Posted via NHS Choices (as ),
What I liked
The staff were quite positive and caring. The surgeon was concerned to find me on the day I was due for admission, though a bed only became available late in the afternoon of that day. The Anaesthetist came to see me before my surgery and satisfied my concerns with enthusiasm and competence. The Porter taking me up to surgery was kind and reassuring. (Possibly a most significant area for patient care)
What could be improved
I found the food disappointing on the whole, though it was cheerfully served and I got what I asked for. The sausage and liver casserole was a revelation - unfortunately! The porridge was excellent.
Discharge was a bit slow, very slow for the patient opposite.
It was a very busy hospital and everyone did their best. I have no real complaints,
Outpatient appointments seem to take forever. One doesn't know how long one will have to wait, what position one is in the queue, If they are real appointments for a specific time or if you are one of the many in the clinic. Also whether or not it is significant who on the team you see.
I had assumed that if I saw the Consultant, it might mean that my health was giving cause for concern, but if I saw the House doctor, everything was fine, nothing to worry about.
When on chemotherapy, one tends to feel nausea and the length of time waiting seems to make it worse.