"cardiac visit open heart surgery"

About: Alder Hey Children's Hospital

Where do i start we were recently admitted for my 8 year old daughter to have open heart surgery on admittance we were left in a hallway for 4 hours with nowere to go throughout her stay my daughter's time sensitive epilepsy medication was constantly late and early and at one point locked in a cupboard with no key as a member of staff took them home thankfully i had spare with us i cant fault the nurses and doctors as they have been extremely patient with my daughter who suffers sevear panick attacs aswell but im not very happy with the fact we have been sent home with no information on how to care for her wound as it heals or what to look out for no information packs or written advise at all just a shell be fine now just keep an eye on her in my opinion thats a disgrace appart from one doctor who thought they were being funny when my little girle farted said thats disgusting do you eat dog meat n upset her alot a very aragant person that has no place in a childrens ward

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Response from Alder Hey Children's Hospital

Thank you for taking the time to leave a message about the care your daughter has received at Alder Hey Children’s Hospital. We are very sorry to hear about aspects of experience that fall short of the high standard we would expect. If you haven’t already contacted the Patient Experience Team, we would be very grateful for the opportunity to discuss your experience with you. Please contact Liz Edwards, Head of Patient Experience on 0151 252 5919 or email PALS@alderhey.nhs.uk

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