"Good and bad"

About: Frimley Park Hospital (Frimley)

I have nothing but praise for the care I received at FP Hospital.

The staff were professional and kind.

The planned vascular surgery and then emergency coronary treatment were performed to a high standard - and, in the case of the latter, quicker than I would have believed possible.

However, it was all soured by the many many hours wait for discharge, after being medically told I could go.

Why oh why is there this dreadfully long wait for pharmacy to supply one's discharge drugs?

Surely, it should be possible to have them get the drugs ready ahead of the actual pronouncement of yea or nay from the doctors.

As it was we patients sit around in discomfort for hours, deprived of our beds etc.

Where is the patient care in that?

The pharmacy has clearly no concern for patients welfare at all.

The staff on the ward seemed resigned to it, but it surely can be better.

I was told by patients in the know (it happened to one patients's mother) that it can take till 7pm and one may be deprived of a bed from 10am! FPH has been tasked with improving Wexham Park and Heatherwood by the govt.

Surely you can get your own discharge arrange better organised.


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Response from Frimley Park Hospital

Thank you for taking the time to leave your feedback on our cardiology services.

I am sorry that you had to wait for your medication on discharge.

This is something we know we have't got right for all our patients, and we are looking at ways in which we can make this quicker for everyone involved.

The delays are not just in pharmacy, sometimes the doctors need to finish their ward rounds before they write up all the prescriptions and send them to the pharmacy department.

This can be part of the delay.

The team are working on different solutions to make the wait for drugs as short as possible.

I am pleased to hear that the staff were professional and kind and the treatment was quick for you.

I will pass your comments onto the teams.

Thank you for thinking of us

Kind Regards

Claire Marshall

Head of Patient Experience

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