"Help with a late night query"

About: Ayr Hospital / Accident & Emergency Ayr Hospital / General Surgery

(as the patient),

On a Sunday night I got great help from Allison in A& E in Ayr Hospital regarding the timing of a Monday appointment in Day Surgery. She found information for me and arranged for someone from that dept. to phone me first thing on Monday morning. That put my mind at rest and I was very grateful.

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Molly-Sue,

I have passed your post to the team to share, particularly with Allison. it is lovely to get help from the 'unexpected' as it were, and that must have made such a difference. When it is out of hours, it can be challenging with a query such as yours. Thank you for taking the time to let us know.

Kind regards,


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