"Treatment for Heart Attack"

About: Heartlands Hospital / Cardiology West Midlands Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

On the 25th October I suffered a severe Heart Attack. The First Response Team followed shortly after by the Ambulance were very quick. The First Response gentleman traveled with us in the Ambulance and notified the Cardiac Team who were waiting for me upon arrival. They took charge from thereon. I had a Stent fitted and spent 24hrs in the High Dependency ward and was discharged three days later. I need to return for a further Stent to be fitted. The service from the 999 call to when I left Hospital could not have been more professional and all the staff on Ward 6 were friendly and very efficient.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Ade 2015

Thank you very much for providing your feedback regarding your recent experience at Heartlands Hospital Cardiology Service.

I am so pleased to learn that you felt the service you received was professional, and that the staff on ward 6 were friendly and efficient in your care.

I will ensure that your comments are forwarded to Richard Rushforth, Ward Manager for Ward 6 and to Heidi Lane, Matron for Cardiology who will be delighted to share your comments with all of the team.

I hope this is acceptable and once again thank you for taking the time to provide your feedback, it is extremely important to us.

Kind regards

Marie Helebert

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Response from Regional Head of Patient Experience, West Midlands Ambulance Service

Dear Ade 2015

Thank you for your feedback and I hope you are making a good recovery.

Where possible we like to share patient feedback with our staff, if you would like us to share your comments with the attending first response team and ambulance crew I would be grateful if you would consider contacting the Patient Experience Team at email pals@wmas.nhs.uk or telephone number 01384 246366.

Many thanks

kindest regards


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