"Excellent treatment in Emergency Department"

About: Southmead Hospital

I was unfortunate enough to have to attend the Emergency Department when a recently diagnosed acute condition became significantly worse over a weekend. The care was excellent. Despite being clearly very busy, the nursing staff and ED doctor ensured I received prompt treatment, that a scan was arranged within minutes and that everything was explained to me. I was very impressed with the efficiency despite the clear pressures on the service, and in particular the kind and reassuring manner in which I was treated particularly by the nursing staff.

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Response from Southmead Hospital

Dear Anonymous,

Thank you so much for your very kind comments regarding your treatment in the Emergency Department, which will be shared with the staff. I hope you are now feeling much better.

Kind regards, Sue Needs, Deputy Advice & Complaints Team Manager.

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