"I would like to thank them for their excellent work"

About: Fairfield General Hospital / Accident and emergency North Manchester General Hospital / General surgery

(as the patient),

I wasn't aware this website existed until today so this story is 10 months old now!

I wanted to give some positive feedback about my experience of accessing a&e at Fairfield Hospital in Bury, Greater Manchester in January 2015. I was experiencing frequent vomiting and extreme stomach pain so I was driven to the a&e department. Despite it being a Sunday evening at around 10pm (I think? ) I was triaged and admitted within minutes of arrival. The nurse who triaged me recognised I was in too much pain to walk and got a wheelchair for me and I was taken through to a bed. I was seen to straight away and the staff were attentive, caring and took me seriously when I described how much pain I was in. I was given painkillers, had my bloods taken and urine dipped all in very quick succession. The doctor who dealt with me was fantastic at reassuring me and communicating with myself and my family. The doctor explained they were unsure what was causing my pain, and to be on the safe side they would transfer me to North Manchester General Hospital in case I needed emergency surgery, as they couldn't provide this at fairfield.

An ambulance seemed to arrive very quickly and the paramedics were very friendly and put me at ease on my journey. On arrival to NMGH I was assessed very quickly, given a chest xray (it was early hours Monday morning by now! ) and was allocated a bed straight away. First thing the next morning I was sent for an ultrasound scan and was later transferred from the surgical triage unit to a ward when it became apparent I did not require surgery.

The staff on the ward (C4) were attentive and friendly. I was assessed the next morning and then discharged and have been fit and well since.

From the moment I attended a&e on the Sunday evening to when I was discharged Tuesday afternoon the quality of care I received was fantastic.

I was very scared when I first attended due to the amount of pain I was experiencing (it turned out to be kidney stones! ) and the doctors, nurses, paramedics, health care assistants and other health care staff made me feel safe and looked after at every step of the way. There was clearly excellent communication between staff members and the two hospitals as my transition from Faifield to NMGH was fast and seamless.

I don't know if this message will reach any of the staff who I came into contact with during my brief visit but I hope it does because I would like to thank them for their excellent work.

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Response from North Manchester General Hospital

Thank you for taking the time to leave your comments we strive to achieve a high standard of care for all patients in line with Trust Values. We will pass your comments onto the Department/ward.

Grateful Thanks

The Pennine Acute NHS Trust

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