"Oral and maxillofacial outpatients"

Arrived early, receptionist was nice and was asked to go for X-ray before seeing doctor.

Sat chatting to NHS staff member who was also waiting for an appt and who told me all about the times of the buses and where they went to from outside Heatherwood.

Had X-ray then went for appt with doctor where I met the staff member again, who insisted I go in ahead of them so that I could catch the bus on time.

This was extremely kind of them.

Saw the doctor who explained everything in detail and booked me in for an MRI scan.

The whole experience was good no queues anywhere and was treated very well by all the staff at Heatherwood much better than previous visits to WPH.

Story from NHS Choices

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Response from Heatherwood Hospital

Thank you for taking the time to leave your feedback on your recent visit.

I am pleased to hear that it was a positive experience for you.

We are very lucky to have a great team who try their best to deliver the care they would want their own family to receive.

Feedback like yours makes it all worthwhile.

Kind Regards

Claire Marshall

Head of Patient Experience

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