"Cancelling an appoitment"

About: Heart Of England NHS Foundation Trust

(as the patient),

Had an appointment letter come through after 2. 00 on a Friday. Appointment was for following Tuesday giving no time to get required blood tests done. Unable to amend or cancel until the Monday and then spent nearly 2 hours on 3 different phone numbers which were constantly engaged.

If Heart of England want to reduce the number of no-shows and the consequent loss of money I suggest they invest in the cancellation system. Ringing round asking if we intend to attend a week before is not sorting the problem.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear cosecl

thank you very much for your feedback regarding appointments at Heart of England NHS Foundation Trust.

I am very sorry that you encountered difficulties and do appreciate your frustration.

Can I please ask you to contact me at your convenience to obtain some more information from you so that I can highlight your experience to the Access, Booking and Choice Team?

It would be most appreciated. I can be contacted on 0121 424 0808 or by email: marie.helebert@heartofengland.nhs.uk.

I look forward to hearing from you.

Kind regards

Marie Helebert

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