"Excellent service"

About: South Western Ambulance Service NHS Foundation Trust

(as the patient),

My mum is 88 and recently had an anxiety attack. We called the ambulance and two lovely ladies showed up at the house and stayed with my mother for 3 hours until she was feeling better. They were absolutely brilliant and made my mum feel at ease and reassured her. I just want to thank them!

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Vet520

Thank you for taking the time to share your story with us. I hope your mum is feeling better.

It is very rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

We would be happy to share your story with the ambulance staff involved in your mum's care, however to do so we will need some specific information. If you are happy to do so, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 459 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.


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