"Waiting times are too long"

About: Devon Referral Support Services

(as the patient),

I was referred for a colorectal examination by my GP in March 2015 and was asked to provide three dates to the DART / DRSS when I would be available. This information was duly given, I think I was asked if I wanted to be seen at the Torbay hospital. As this is the closest I thought this would be the best for me. However, eight months later I am still waiting to be seen and had I known I could have opted for other hospitals I would have done so as Torbay is so busy. My appointment for October was cancelled, I am now waiting to be seen in two weeks.

8 months is a long time to wait for an initial examination on which a diagnosis can be based. I feel that it is the people who are doing the bookings who are not dealing with people in a systematic way. It feels as if people with more recent referrals are dealt with straight away whilst people who have been waiting for a while a forgotten and overlooked.

Procedures like the one I am waiting could potentially be checking for bowel cancer, if this is the case waiting for eight months surely cannot be right.

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Response from Steve Matson, Operations Delivery Manager, Devon Referral Support Services

Dear Chip818

I am so sorry to hear about the delay in you waiting to be seen at Torbay Hospital regarding your referral.

I am somewhat confused and concerned as to the process you have described when initially contacting DRSS and would welcome the opportunity to discuss this with you in more detail.

Please contact me on either of the below contact telephone numbers;

Tel: 01752 307751 or Mob: 07812 658106

Many thanks

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