"Sent invitation for scan after scheduled date"

About: St George's Hospital (Tooting) (London)

My wife is 18 weeks pregnant and got her obstetrics op appointment on 7th November 15, but on the day of appointment just 2 hours before they called to say that she cannot be seen on that day coz they are out of time. We rang the dept. after few days to know what's going on, and told that her appointment is booked on 26th November 15, but we insist it's too late as she needs to have her scan done as well. We were transferred to the scan department, she told us that it's not late and scan will be arranged after that. But on 12th November15, we received 2 letters, 1 for 26th nov. appointment and the other is for scan scheduled 10th of November15 which is already passed.

I don't understand why St George's hospital sent letter for appointment after the scan date. Is it just for formalities? This time no body pics the phone if you call them.

Question is what other better services we can expect from them !!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from St George's Hospital (Tooting)

Thank you for taking the time to post your comment on your concerns with St. George's Hospital. We are very sorry that your experience is below the standard we expect for our patients and relatives. Our Patient Advice and Liaison Service (PALS) is available to investigate or feed back comments on services that patients have experienced. By your wife providing PALS with more information on herself PALS would be able to feed back to the area your dissatisfaction in the service and help with communication.

PALS is available on 020 8725 2453 or by email on pals@stgeorges.nhs.uk

The telephone is busy but PALS make every effort to contact patients and to help.

  • {{helpful}} of {{total()}} people think this response is helpful