"Mixed experience"

About: Charing Cross Hospital

Scheduling was awful, the letter of the date took weeks to arrive and following that the date was then moved a week before. Organisation very poor, i arrived at 7am and wasn't taken in to surgery till 2pm. During this time i did no idea how long i was going to have to wait. On top of that my relative was sent away and i was left alone. It was only when i was close to a panic attack alone and scared with no information awaiting my first ever surgery he was allowed to return. The surgery itself went well and i cant fault the staff. The ward was quiet and fairly well organised. The night nurse was fantastic and tried to keep distrubtion to a minimum whilst keeping a close eye on all patients. The day nurse however was a different case, they started pulling out tubes without telling me what they were doing, only on numerous probing did i get any information on home care of the wound and allowing some reading on the nhs website i dont even believe this information to have been correct.

Food was average and arrived quite late for both breakfast and lunch. No simple meals were available, following surgery i was offered fish and chips when i could barely manage a spoon of yogurt. In the morning no fruit was available and all meals where too rich for hospital. I tried to order a potato for lunch and was told this was evening only - totally inflexible i ended up with just a yogurt.

Discharge took a couple of hours but wasnt too bad, you were seen fairly quickly.

Basically some great staff and some not so great staff. Poor food choice and not very flexible. Scheduling operation a challenge to get hold of anyone and find out anything. No information sent through prior to the op so didnt really know anything till the day. Need more clarity!

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Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is very sorry to read your posting on NHS Choices.

Your comments have been passed to senior managers for Neurosciences.

Patient Advice and Liaison Service (PALS) would like to speak with you further about your experience at Charing Cross hospital so we can look into these issues for you.

Please contact PALS on 0203 313 0088 or email pals@imperial.nhs.uk

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