"referral for mammogram"

About: Burnley General Hospital

I had thorough examination by my GP andeveryghing appearing normal, I was refered for mammogram as a precaution . I had to wait a considerable time for a physical check which I felt unnecessary . I then had a mammogram and the results sent back to the consultant. I went back to out patients and informed them I was back, however I was obviously forgotten as people were seen quite quickly for the same treatment but I waited 45 minutes for my results. I asked a nurse if I should be waiting or ask my GP for results and they said there were 2 more before me! I was called in straight after they said this!! I have to add, as I walked passed the open room where the Dr was, there were severe nurses in with the Dr.

laughing and chatting, not a patient in sight!

Story from NHS Choices

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Response from Burnley General Hospital

Thank you for your feedback regarding your experience when you attended Burnley General Hospital for a mammogram and for taking the time to do so.

We are very sorry for your experience and please be reassured that your comments will be passed on.

If you would like to talk through your visit to us with one of our Patient Experience team so we can further understand the bits of your admission that made this such a negative experience for you we would really value this so that we can try to improve things for every patient visiting our hospitals and services.

You can either contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Thank you again for commenting.

Melissa Almond, Patient Experience Facilitator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful