"The Chesterfield, Nuffield Health Bristol Hospital"

About: Nuffield Health, Bristol Hospital (Chesterfield)

I recently was referred by my GP through the choose & book system, under the NHS for a consultation at the Chesterfield.

I found the staff to be friendly & welcoming & very professional.

The consultant was very nice and agreed that I needed to have surgery which was then booked in for the following month.

Two weeks before my operation I visited the hospital for a pre-assessment health MOT which involved a series of tests and comprehensive consultation with both a health coach and a nurse both whom seemed to have a vast knowledge of healthcare & gave me a few tips on how I could improve my personal health & cholesterol levels.

On the day of surgery I arrived at the hospital at 7am & was met & taken to my room which can only be described like a five star hotel with an en-suite bathroom.

A nurse looked after me, who was lovely, so kind & caring.

A hostess came and took my order for the food which I would like to eat after my surgery & then I got changed, ready for my operation.

Another nurse collected me & we walked down together to the theatre, ready for my procedure.

The next few hours are a little less memorable, as I had a general anaesthetic.

Later that day I was allowed to have a cup of tea in my room & then my lunch arrived which I had ordered earlier that morning.

It was delicious.

By 5pm, I was allowed to go home with lots of instructions of what to do and what not to do and a follow up appointment for two weeks later.

I wanted to say thank you to everyone who took care of me, the whole team were so lovely and I would recommend the Chesterfield to everyone.

Story from NHS Choices

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Response from Nuffield Health, Bristol Hospital (Chesterfield)

Dear Patient,

Thank you for your feedback. I am very pleased to read that all the members of staff that you had contact with provided excellent service. I am also pleased to read that we also got the small things right. Your feedback will be shared with the team who will be very pleased to hear that you had a pleasant stay. We hope that your recovery is going well and thank you for taking the time to review your recent visit on the NHS choices website.

With kind regards,

Ben Nuffield Health consumer care

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