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Very disappointed with my care and lack of...

Story from nhs.uk

"Very disappointed with my care and lack of..."

About: Northumbria Specialist Emergency Care Hospital

Whilst here recently for a week stay and very poorly. My care was absolutely disgusting that I recieved from 2 wards that I was on. Nil by mouth for 3 days with no drip or anything up. Waiting neally 25 hours for a ultrasound, took for a mri at 21.00 in the evening. Classed as a non - emergency ( why was I there then). And last but by far not least the attitude staff have and treat patients is horrendous. Took wgh a long time to receive a bad name took This new hospital 5 months. Since been admitted I have never heard one good report and people feeling the need that if there loved ones are sick again sending them to newcastle hospitals is really upsetting. 20m on the hospital and no one knows how to work as a team or communicate. Not all staff are on this level but 70% are. I could go on and on but I am sure once yhis is published you would receive a multiple of bad reviews on here it needs corrected now before it's too late.

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Responses

Response from Northumbria Specialist Emergency Care Hospital 8 years ago
Northumbria Specialist Emergency Care Hospital

Submitted on 18/11/2015 at 15:01
Published on nhs.uk on 19/11/2015 at 01:31

Dear Sir / Madam

First of all I hope that you have made a full recovery now and are feeling better.

I’m sorry that you have been left disappointed by your experience following your recent admission. We always listen to the experiences of our patients - good or bad. We need to learn from instances where we could have done better.

Some of the elements of the care you describe are unusual so we need your details to investigate. Our diagnostics, such as scans, are usually carried out within a few hours of being requested and patients would not normally be nil by mouth for 3 days without intravenous therapy. As you have posted anonymously we don’t have your name so we can’t look at the records of your care to understand more, and are keen to do this.

Please could you get in touch through our Patient Advice and Liaison Service on 0800 032 0202 who can work with us to find out more information.

With best wishes Claire Riley, director of communication and corporate affairs

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