"Communication lacking in A&E dept."
About: Royal Berkshire Hospital Royal Berkshire Hospital Reading RG1 5AN
Posted by Wendy
Advised by ENT clinic staff to attend A&E urgently following post tonsillectomy surgery bleed for a second time.Had been asked to come via A&E by ENT clinic staff so i could be seen by a doctor. Explained all this to the reception team. Advised i would need to be triaged before i could be seen. Arrived at 10.00, triaged at 10.55. Waited ages for triage nurse who was working in strict entry order. Finally seen i was sat down while the nurse called the ENT team. Blood tests, cannula and IV antibiotics were requested although nobody told me that. I only found out when some time later a nurse called me for obs, bloods etc. Nobody explained the plan. Shown back to a chair till ENT doctor arrived at 11.30. Once again shown to a different chair to wait. I arrived at 10.00 am, and by 13.00 no Antibiotics had been given and no explanation except i was being admitted, refreshments offered. Finally around 13.00 i was offered a sandwich after i had asked, Iv antibiotics were given at 14.00. Finally arrived on the ward at 14.28. some 4 and a half hours after arriving. Sent up to ward without name band or allergy band. Iv antibiotics had not been charted on drug chart. Ward also explained i had to be on clear fluids in case of bleed. That wasn't explained to me in A&E either. Department very busy that morning. Staff clearly rushed off their feet.