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First class care

Story from nhs.uk

"First class care"

About: Hexham General Hospital

The anaesthetist,theatre nurse, staff in recovery and all medical and non medical staff on Ward 3 were efficient,caring, considerate, informative and cheerful.This helps considerably in making you feel at ease during your stay.There was excellent communication between departments and diligent record keeping.Having been both a patient and the relative of a patient at the Cumberland Infirmary, this is an example they could do well to copy.

Having your own room with en suite is wonderful.

Many thanks to all at Hexham

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Responses

Response from Hexham General Hospital 8 years ago
Hexham General Hospital

Submitted on 16/11/2015 at 11:12
Published on nhs.uk on 17/11/2015 at 01:31

Dear Madam

I hope you are now recovery well after your recent surgery.

Thank you very much for your kind words – I’m so pleased to hear that you have been so well looked after during your care and treatment with us.

I will make sure all the staff involved receive this feedback – they will be delighted.

With kind regards

Claire Riley, director of communication and corporate affairs

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