About: Royal Blackburn Hospital

I was take to a&e on the 13 september and was diagnosed with a possible appendix and told they would operate on me the same day and was kept nil by mouth and knowing that i was diabetic but the doctors decided to come up to me at 12am the following dayband said there has been an emergency and we can not operate and can i wait a few hours i said no i can not as i have been nil by mouth for over 12 hours so they operated the following day when my appendix had erruptured and as soon as i was bought up to the ward i started to vomit dark green stuff and this happened for 2 days could not keep any food or drink down anti sickness medications were not helping few days later a drain was put in to me so the remaining collection would drain out i saw the surgeon sewing me back up with a needle as soon as i got back up to the ward i was asked to get up so they can weight me i refused i said ive just had surgery a few hours later i got the surgeon an registra coming to me asking me they need to operate again i refused as i am a human how many surgerys can i take in a day discharge after 5 days and drain took out back in hospital 2 days later with infection markers still raised and kept in hospital for a few days still suffering weak and wounds have not healed still in pain till this day and it has been 8 weeks now staff on the ward appaling sending nurses with the camode and really stuck up nurses i am disgusted with the treatment recieved will be making an official complaint

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Response from Royal Blackburn Hospital

Thank you for your feedback regarding your experience following your admission to the Royal Blackburn Hospital and for taking the time to do so.

We are very sorry to hear of your experience and please be reassured that your comments will be passed on.

If you would like to talk through your visit to us with one of our Patient Experience team so we can further understand the aspects of your admission that made this such a negative experience for you we would really value this so that we can try to improve things for every patient visiting our hospitals and services.

You can either contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk

If you wish to make a formal complaint you can contact the Trust’s Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Thank you again for commenting

Melissa Almond, Patient Experience Facilitator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful